We are Herefordshire Mind, a local mental health charity affiliated to Mind; the leading mental health charity in England and Wales. For nearly 30 years we have been developing and delivering quality services with, and for people with mental health problems.
We are here because we believe that everyone should have good mental health and wellbeing & that no-one should face a mental health problem alone.
Our vision is of a world where everyone gets the respect and support they need to achieve good mental wellbeing.
To realise this, our mission is to provide quality support, whilst raising awareness and promoting understanding about mental health issues.
Independent: we will use our independence to speak out on behalf of people with mental health problems.
Responsive: we listen to what people tell us and act on this.
Open: we are transparent and accountable in all that we do
Collaborative: working with others, we achieve more.
Creative: we nurture creativity and innovation.
Following consultations with our staff, volunteers and service users, we are proud to present our strategy for 2017 to 2021, 'Surviving to Thriving'. This contains our new vision, mission and values, as well as details of what we hope to achieve over the next four years.
Herefordshire Mind is committed to providing services of the highest quality. As such we are committed to achieving high standards under Quality Management in Mind. This is a unique tool developed specifically for use with Community Based Mental Health Services and provides a clear set of standards against which all Local Mind Associations measure their performance. By signing up to Quality Management in Mind we commit to maintain quality mamagement and a culture of continuous improvement.
We are committed to ensuring fair access to our services. We value diversity, promote inclusion and provide equality of opportunities at all times. We welcome people from any cultural or ethnic background, and will actively seek out under-represented groups. We undertake not to discriminate against any person on the grounds of gender, age, religion, race, disability, nationality or sexuality. Our Equal Opportunities and Harrassment Policy, Anti-discriminatory Practice Guidelines are available upon request.
The views and experiences of people accessing our services are vital aspects of service development. We regularly consult with as many stakeholders as possible, and through this input we are able to continually improve and develop the services we offer.